Education
Bachelor of Arts (BA) in English (Technical Communication track)
University of Central Florida
- Information Technology (IT) minor
- Stuart Omans Excellence Award in Technical Communication
- President’s Honor Roll
Associates in Arts (AA) in General Studies
Valencia College
- Valencia College Honors Program member
- Honors degree certificate recipient
- Five-time President’s List and Dean’s List honoree
Relevant Classwork
- Designed 100-page PDF guide on Overdrive e-book service in 1 month
- Edited and compiled final version of style guide chapter written by my half of a 5-person group
- Transformed “Scoring Rules” chart on Yahtzee handheld back into 1-page quick start guide
- Monitored deadlines, assigned tasks, and set up documents for group editing project
- Raised grade 1 letter with elective 15-min. “Dual Boots and Virtual Machines” presentation
- Highlighted 3 times in 1 class for concise yet thoughtful discussion posts
Professional Experience
Volunteer Website Beta Tester
Orange County Library System (3 yrs.)
A public library
- Complete tree exercises, card sorts, and surveys about possible website organization
- Perform usability tests on wireframe diagrams and new services
- Tested new library services
Club Secretary
Future Technical Communicators (1 yr.)
UCF club like Society of Technical Communicators
- Shared vice president duties with treasurer after her exit for 2015 FTC/STC joint meeting
- Prepared meticulous “minutes” and customized attendance sheets for monthly meetings
- Pitched potential meeting topics to the club president
Job Shadowing “Externship” (3 days)
AGS Exposition Services
Convention exhibit design/show liaison company
- Toured the facilities and spoke with employees from various departments
- Proofread 3, 100 page-convention booklets
- Confirmed delivery of 20-25 registration emails, later logging calls into proprietary database
Supplemental Courses
- WordPress Essential Training
- Agile Foundations
- SEO Fundamentals
- Learning Markdown
- Technical Writing: Reports
- Technical Writing: Quick Start Guides
- Learning Print Production